Practical Zendesk Administration (2nd edition)

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Название: Practical Zendesk Administration (2nd edition)

Издательство: OREILLY

Автор:Stafford Vaughan, Anton de Young

Год:2014

Количество страниц:196

Язык:English

Формат: pdf

Размер:31,6 Mb

Implementing the Zendesk customer service software as part of your company’s operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably. You’ll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how to configure it to match your company’s needs and processes.

Written by written by two experienced Zendesk product trainers, this book is distilled from years of working in the trenches, launching customer implementations, and answering thousands of questions from participants throughout the world. With it, you’ll be able to determine the best way to put Zendesk’s vast potential to work for your company.

Apply custom branding to your user-facing support portal

Mitigate risk by implementing various Zendesk security features

Manage profiles and permissions for users, agents, and administrators

Create tickets from email, voice, chat, feedback tabs, and social media

Capture and classify help requests through standard and custom fields

Use techniques to build an efficient agent support process

Automate your business rules in Zendesk to streamline your workflow

Provide your customers with self-service support