Practical Zendesk Administration: Best practices for setting up your customer service platform

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Название: Practical Zendesk Administration: Best practices for setting up your customer service platform

автор: Stafford Vaughan

Издательство: O'Reilly Media

Год выпуска: 2012

ISBN: 978-1-449-34364-4

Формат: PDF, EPUB

Размер: 19.57 MB

Количество страниц: 190

Качество: Отсканированные страницы

Язык: Английский

Описание: Implementing Zendesk as part of your company's operations can be a time-consuming process. In this hands-on guide, author Stafford Vaughan provides the most comprehensive set of best practices for setting up and using Zendesk, distilled from years of training companies how to launch this popular customer service software. You'll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how you can configure it to match your company's needs and processes. Through several real-world examples, you'll also discover how other companies use the product, so you can determine how best to put Zendesk's potential into practice for your business.