Email and Commercial Correspondence: A Guide to Professional English

Купить бумажную книгу и читать

Автор: Adrian Wallwork

Название: Email and Commercial Correspondence: A Guide to Professional English

Издательство: Springer

Год: 2014

Формат: PDF

Размер: 1.1 Mb

Язык: Английский

If you write emails and letters as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of getting the desired reply to your emails in the shortest time possible.

Some of the key guidelines covered include:

- Write meaningful subject lines - otherwise recipients may not even open your mail.

- Always put the most important point in the first line - otherwise the reader may not read it.

- Be concise and only mention what is truly relevant. Write the minimum amount possible - you will also make fewer mistakes!

- Be a little too formal than too informal - you don’t want to offend anyone.

- If you have two long important things to say, say them in separate emails.

- Give clear instructions and reasonable deadlines.

- If you need people to cooperate with you, it is essential to highlight the benefits for them of cooperating with you.

- Empathize with your recipient's busy workload.

- Never translate typical phrases literally - learn equivalent phrases.

The book concludes with a chapter of useful phrases. There is also a brief introduction for trainers on how to teach Business / Commercial English.