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Название: Emotional Engineering (Vol. 3)
автор: Shuichi Fukuda
Издательство: Springer
Год выпуска: 2014
ISBN: 978-3319115542
Формат: PDF
Размер: 10.66 MB
Количество страниц: 116
Язык: Английский
Описание: This book examines how theories of human emotion can be applied to engineering in order to improve product design and value. ‘Emotional Engineering Vol. 3’ establishes the idea that customer satisfaction can be maximised by using knowledge and experience in a more flexible manner to respond to a fast-changing world. This integration of emotion and knowledge introduces the reader to the concept of Wisdom Engineering. It also highlights the importance of emotion in creating value for the customer, and how this can be achieved by acknowledging a customer’s creativity and by facilitating the customization of products for their needs and preferences.
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