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Автор: Darren Schoen; Nitish Kumar
Название: Getting started with Spiceworks: install, configure, and get real results from Spiceworks in just a couple of hours
Издательство: Birmingham, U.K.: Packt Pub.
Серия: Community experience distilled
Размер: 21,8 mb
Over 2 million IT pros have installed Spiceworks. It helps them with their daily tasks, streamlines processes, and even saves them money, all for free! Getting Started with Spiceworks is an ideal resource to install Spiceworks and run it on your network. After all, over 2 million IT pros can’t be wrong, so learn how to join the Spiceworks IT revolution.
"Getting Started with Spiceworks" starts from downloading the app to having a fully functional Spiceworks installation in just a few minutes. It will cover Network Inventory, Help Desk, Self-Service User Portal, knowledge bases, and more in detail for you to get the most out of Spiceworks. Whether you have a decade of experience or you are new to the IT field, Spiceworks has tools for every IT pro's needs. You will learn how to make your daily tasks easier, streamline existing processes, and even save money with Spiceworks.
"Getting Started with Spiceworks" will walk you through the Spiceworks installation step-by-step. It will cover topics such as configuring Spiceworks to scan your network and organize information, setting up Help Desk and Self-Service User Portal, running reports that dazzle and streamline your purchasing process, and connecting with other IT pros around your area or around the world thoroughly.
"Getting Started with Spiceworks" will provide insights and tips from experts on Spiceworks. It is an ideal guide to progress quickly from installation to Spiceworks being an essential part of your IT day.
This book will have a getting started approach, thus making it easy for the readers to understand and learn Spiceworks.
Who this book is for
This book is for any IT pro who wants to make their day easier. With this book, you can go from installing Spiceworks to having a good working knowledge of it in a single afternoon, no Spiceworks experience required! This book assumes no prior experience with Spiceworks.
Chapter 1: Setting Up Spiceworks 5
Installing Spiceworks 7
Troubleshooting installation issues in Spiceworks 12
Logging in and setting up Spiceworks Admins 14
Spiceworks users defined 15
Setting up Spiceworks Admin users 16
Getting into the Spiceworks Community 17
Chapter 2: Configuring Network Inventory in Spiceworks 23
An overview of the Spiceworks network inventory 23
How Spiceworks scans your network 24
What else does Spiceworks scan? 25
Setting up a scan in Spiceworks 26
Scanning and Active Directory 26
Configuring IP range scans 28
Scanning credentials 30
Best practices and kicking off your first Spiceworks scan 31
Scanning best practices 31
Navigating the Spiceworks inventory 32
Navigating the device inventory 33
Navigating other inventories 37
The Software inventory 37
The People inventory 38
Customizing groups and scan schedules 39
Resolving unknown devices 42
Chapter 3: Configuring the Spiceworks Help Desk and User Portal 47 An overview of the Help Desk interface and User Portal 48
Setting up Spiceworks users, permissions, and e-mail 49
Configuring the e-mail settings in Spiceworks 51
Configuring User Portal 54
Standard and Custom Attributes 60
Creating a ticket in Spiceworks 63
Working a Help Desk ticket in Spiceworks 65
Mobile clients 69
Extending the User Portal and Help Desk using plugins 70
Chapter 4: Configuring Other Spiceworks Features 73
Reporting in Spiceworks 73
Network monitoring and alerts in Spiceworks 79
Purchasing features in Spiceworks 82
Mobile Device Management in Spiceworks 86
Other Spiceworks features 87
Spiceworks Knowledge Base 87
Spiceworks cloud services dashboard 89
Using the network map in Spiceworks 90
Chapter 5: Taking Spiceworks to the Next Level 93
Connecting with other IT pros and vendors 98
SpiceCorps and meeting other IT pros in your area 100
Other groups in the Spiceworks community 100
Spiceworks extensions in the community 103
Scripts and Language Packs 106
Real-world Spiceworks events 106
Spiceworks University 106
The SpiceWorld user conference 107
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