Enterprise Search, 2nd Edition Enhancing Business Performance

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Название: Enterprise Search, 2nd Edition Enhancing Business Performance

Автор: Martin White

Издательство: O'Reilly Media

Год: 2015

Страниц: 310

Язык: English

Формат: epub

Размер: 1,5 Mb

Is your organization rapidly accumulating more information than you know how to manage? This updated edition of Enterprise Search helps you create an enterprise search solution based on more than just technology. Author Martin White shows you how to plan and implement a managed search environment that meets the needs of your business and your employees. You'll learn why it’s absolutely vital to have a dedicated staff manage your search technology and support your users.

New material for this second edition includes material on SharePoint 2013 search, managing open source search development, website search, designing the search user, and assessing search performance. Chapters now include a Further Reading section for computer science and information science students.

Topics include:

10 critical success factors to assess organizational search maturity

Essential skills needed to support a successful search application

How to specify and manage open source search development

How to manage SharePoint 2013 search

Methods to assess the business impact of search

Best practices in user interface design

The importance of search for websites

What to include in a search strategy

Chapter 1Searching, Finding, Deciding

Every Day Is a Decision Day

Information as a Corporate Asset

Information Quality

Information: Important and Yet Invisible!

Enterprise Search

Search and “Information Retrieval”

A Short History of Information Retrieval

A Short History of Search

Search Is a Dialog

Search Must Be Managed

Why Search Is Important

Summary

Further Reading

Chapter 2Benefits and Challenges

A Day at the Office

Recall, Precision, and Relevance

Why Can’t Our Search Be Like Google?

Web Search Gives You Options

Information Quality

Search Maturity

Summary

Further Reading

Chapter 3Search Technology

Content Gathering

Connectors

Document Filters and Language Identification

Parsing and Tokenizing

Stop Words

Stemming and Lemmatization

Dates

Phrases

Processing Pipeline

Building and Managing the Index

Security and Access Control Lists

Entity Extraction

Graph Search

IDOL and Decisiv

Summary

Further Reading

Chapter 4Query and Results Management

Query Management

Exploratory Search

Spellchecking

Retrieval Models

Parametric Search

Filters and Facets

Ranking

Summarization

Document Thumbnails

Query Auto-Completion

Federated Search

Summary

Further Reading

Chapter 5The Business of Search

The Acquisition Frenzy

Independent Search Vendors

The Future of Commercial Search

Open Source Search Software

Intranet Search

Search Appliances

Microsoft SharePoint

Product Roadmaps

The Future of “Keyword” Search

Specialized Search Components

Cloud-Based Search

OEM Applications

Systems Integrators

Summary

Further Reading

Chapter 6Open Source Search

The Rise of Open Source Search

The Current Situation

The Open Source Search Ecosystem

The Open Source Community

Solr or Elasticsearch?

Developing an Open Source Search Strategy

Developer Evaluation

Project Management

Post-Implementation Support

Hadoop

Summary

Further Reading

Chapter 7SharePoint Search

A Short History of SharePoint Search

Search in SharePoint 2010

SharePoint 2013 Search

Installation, Administration, and Maintenance

Crawl Management

Analytics Management

Working with Metadata

Working with Queries

UI Customizations

Managed Navigation

Search Governance

Search Support Team

The Challenges of SP2013

Migration from SharePoint 2010

Future Directions in SharePoint Search

Summary

Further Reading

Chapter 8Search Governance

Who Should Own Search?

Search Manager

Search Technology Manager

Search Analytics Manager

Search Information Specialist

Search User Support Manager

Search Help Desk

Team Skills and Training

Search Liaison Specialists

Supporting Global Enterprise Search

Search Center of Excellence

Managing a Virtual SCE

SCE Case Study

Security and Compliance

Training and Support

Establishing Good Communications

Summary

Further Reading

Chapter 9Making a Business Case

Return on Investment

Invest in Skills Before Software

Stakeholder Analysis

Business Impact

Search Owner

Content

Summary

Further Reading

Chapter 10Defining User Requirements

Why User Requirements Are Important

Information-Seeking Models

Spreading the Message

User Requirements and User Satisfaction

Establishing Use Cases

Writing the User Requirements Report

Summary

Further Reading

Chapter 11Searching for People and Expertise

Name Search

Name Matching Technologies

Job Titles, Roles, and Responsibilities

One Box or Two?

Evaluating People Search

Expertise Search

Summary

Futher Reading

Chapter 12Search User Interface Design

Supporting a Dialogue

Testing Out Dialogues

Usability Testing

Accessibility

Search Box

The First Response

Result Review Speed

Titles

Result Metadata

Summarization

Facets and Filters

Best Bets

SYOS and FYOR

Summary

Further Reading

Chapter 13Specification and Selection

How Much Will It Cost?

The Project Team

RACI Responsibility Matrix

Specification Project Team

Selection Project Team

Installation Project Team

The Global Dimension

Risk Management

Project Schedule

Writing the Specification

Building the Vendor Short List

Using a Consultant

Using an Implementation Partner

Open Source Software Procurement

The Best of Both Worlds?

Proof of Concept

Contract Negotiation

Summary

Further Reading

Chapter 14Installation and Implementation

Project Management

Customer Responsibilities

Implementation Schedule

Minimum Viable Search

Knowledge Transfer

The Show Stoppers

Get Indexing!

User Interface Design

Usability and Accessibility Testing

Disaster Recovery Tests

Help Desk

Metadata Management

Communications Plan

Migration and Search Implementation

Summary

Chapter 15Search Evaluation

The Five Components of Search Evaluation

Technical Performance

Query Performance

Usability and Accessibility Tests

Search Satisfaction

Business Impact

Search Evaluation Planning

Summary

Further Reading

Chapter 16Website Search

First Impressions Count

Personas and Use Cases

Integrating Search into the Design Process

Technology Options

Advanced Search

Mobile Search

Search Your Own Site

Search Support

Fit for Purpose

Summary

Further Reading

Chapter 17eDiscovery

Email Discovery

Predictive Coding

The Business of eDiscovery

Summary

Further Reading

Chapter 18Text and Content Analytics

Text Analytics Applications

Integrating Big Data, Search, and Content Analytics

Sentiment Analysis

Taking a Strategic Perspective

Summary

Further Reading

Chapter 19The Next Five Years

Collaborative Information Seeking

Mobile Search

Search + eDiscovery + Text Analytics

The Cost Model for Open Source Search

Advances in Information Retrieval

Cross-Lingual Search

Multistage User Interfaces

Federated Search

Search-Based Applications

It’s All in the Mind

Appendix Search Strategy

Appendix Critical Success Factors

Appendix Search Blogs

Appendix A Core Library for Enterprise Search

Appendix Vendor List