Lifescripts: What to Say to Get What You Want in Life's Toughest Situations

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Название:Lifescripts: What to Say to Get What You Want in Life's Toughest Situations

Автор: Stephen M. Pollan, Mark Levine

Издательство: Wiley

ISBN: 0471631019

Дата издания:2004-03-08

Страниц: 480

Язык:Английский

Формат:pdf

Размер:12.25 MB

The bestselling guide to workplace success—now revised with more than 50 percent new material

Asking your boss to stop micromanaging . . . terminating a subordinate . . . confronting a backstabbing peer . . . cold-calling a potential client . . . when confronted with situations like these, many people are at a loss for words—which is why New York Times bestselling authors Stephen Pollan and Mark Levine created Lifescripts. Using two-color flowcharts, they literally map out 110 difficult conversations, showing people exactly how to open a discussion, make the right responses—and reach the desired result. In this completely revised and updated edition, the authors have sharpened the workplace focus of the book, eliminating scripts dealing with family issues and adding more than 50 business-focused scripts that cover everything from confronting dishonesty to dealing with HR to closing a deal.